We will provide the utmost in care and respect for you and your vehicle, and perform required services in accordance with the NAPA AUTOPRO code of ethics shown below.
While we do not expect any problems to occur as a result of our workmanship or failure of the parts installed, we want you to know that we stand behind the work that we do – our reputation depends on it. In the unlikely event that something unexpected occurs,
WE’VE GOT YOU COVERED, with the NAPA 12 MONTH / 20,000 km “Peace of Mind” Warranty*.
- 12 month or 20,000 km written guarantee on parts and labour*
- Over 11,000 authorized warranty centres in Canada and the United States*
WE ARE LEGALLY AUTHORIZED TO FULFILL MAINTENANCE OBLIGATIONS ON ALL AUTOMOBILES INCLUDING LIGHT TRUCKS, VANS and SUV’S – and when we use appropriate parts and procedures the vehicle’s manufacturer is obliged to honour its warranty obligations.
“PEACE OF MIND” DRIVING, NO MATTER WHERE YOU ARE
WITH OVER 600 NAPA AUTOPRO CENTERS IN CANADA ALONE
and over 11,000 authorized warranty centers in North America.
As a member of over 600 NAPA AUTOPRO centers in Canada, we are obliged to uphold the NAPA AUTOPRO Code of Ethics
- Provide highly skilled and trained diagnostic technicians and equipment to accurately diagnose and repair each vehicle
- Perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts
- Perform service repairs and maintenance in accordance with manufacturer’s recommendations or established industry guidelines
- Uphold the integrity of all members of the NAPA AUTOPRO program
- Maintain the highest standards of the repair service profession
- Be dedicated to customer satisfaction
- Obtain prior authorization and provide a price estimate for work to be performed
- Exercise reasonable care for the customer’s property while it is in the shop’s possession
- Be an environmentally responsible Corporate Citizen
- Provide a system for a fair settlement of customer complaints, should they occur
In the unlikely event something unexpected occurs, WE’VE GOT YOU COVERED with the NAPA 12 month/20,000 km “Peace of Mind” Warranty*.
IF YOU ARE WITHIN 40 KILOMETERS
Should you experience any trouble with your vehicle within the warranty period, please call us directly at (613) 821-2286. We will work quickly to resolve any issues as a result of this visit, do our best to diagnose any new problems, and simply work with you in mind and get you back on the road.
IF YOU ARE OUTSIDE OF 40 KM’S AND TRAVELLING WITHIN CANADA OR THE UNITED STATES, CALL 1-866-GET-NAPA